Tag Archives: Delta Airlines

Delta, Air France-KLM and Virgin Atlantic seek closer ties

Delta will purchase 10% of its joint venture partner Air France-KLM, and Air France-KLM will purchase 31% of Virgin Atlantic as part of a plan to form a broader transatlantic joint venture between the carriers.

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Delta softens stance against air traffic control privatization

Delta, long an opponent to privatizing the U.S. air traffic control (ATC) system, appears to have softened its opposition to the proposal.

“Yes, we are at the table. We are working constructively with [House transportation committee] chairman [Bill] Shuster,” Delta CEO Ed Bastian said of Congress’ leading privatization proponent during the carrier’s earnings call Thursday.

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Delta plans biometric-based self-service bag drop

Delta is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, a $600,000 investment that allows customers to quickly, securely and easily check their own bags. One machine will be equipped to test facial recognition technology to match customers with their passport photos through identification verification, a first for U.S. carriers.

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Delta customers get upgrade flexibility

Delta has made it easier for customers to buy premium products after their original ticket purchase.

Under a new policy, customers who have a ticket can purchase upgrades to Comfort Plus, first class or Delta One for any segment of an itinerary. Previously, such purchases had to be made for the entire inbound or outbound half of a trip.

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Delta Leverages ‘Big Data’ To Drive Thoughtful Customer Service In Sky

May 18, 2017) Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the Delta experience.

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