Category Archives: Airline

Airline complaints pile up in April

The number of formal complaints filed against the airlines jumped 70% in April, the Department of Transportation reported Wednesday.

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El Al to unveil new business class and premium economy seats

El Al has announced details of its forthcoming Boeing Dreamliner aircraft, as part of a self-proclaimed “New Path”. The Israeli carrier will take delivery of the first of 16 new B787s in August, with the aircraft being rostered onto flights to Europe at the end of October, before being “gradually integrated into EL AL’s long-haul […]

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AA scraps plan for seats with 29-inch pitch

American Airlines has done away with plans to squeeze the space between three of the rows on its incoming Boeing 737 Max aircraft to 29 inches. The move comes in response to feedback from customers and employees since the planned configuration was made public in early May.

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Delta customers get upgrade flexibility

Delta has made it easier for customers to buy premium products after their original ticket purchase. Under a new policy, customers who have a ticket can purchase upgrades to Comfort Plus, first class or Delta One for any segment of an itinerary. Previously, such purchases had to be made for the entire inbound or outbound […]

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Delta Leverages ‘Big Data’ To Drive Thoughtful Customer Service In Sky

May 18, 2017) Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the Delta experience.

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