Monthly Archives: May 2017

Delta Leverages ‘Big Data’ To Drive Thoughtful Customer Service In Sky

May 18, 2017) Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the Delta experience.

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AAdvantage program updates

Starting May 20, we’ll roll out more updates to the AAdvantage® program including:

  • Changes to how upgrade requests are prioritized
  • A new ConciergeKeySM and Executive Platinum member benefit: upgrades on award tickets

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Delta to test biometric self-service bag drop

Delta is to become the first US carrier to trial a self-service bag drop machine equipped with facial recognition technology.

The machine will be one of four self-service bag drops to be installed at Minneapolis St Paul International airport this summer.

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Shocker: People Are Happier Than Ever With Airline Service

Regulation: Given the way the airline industry is depicted these days, you’d think air travel is like being stuck in Dante’s Inferno. But a new survey shows passengers are happier than ever. Why the disconnect?

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Can Online Passport Renewal Be On The Way?

Wouldn’t it be nice not to have to go to the passport office to get your passport renewed?

It just may happen. The State Department’s Bureau of Consular Affairs is considering online passport renewals, according to a story in Federal News Radio.

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