Monthly Archives: May 2017

Delta customers get upgrade flexibility

Delta has made it easier for customers to buy premium products after their original ticket purchase.

Under a new policy, customers who have a ticket can purchase upgrades to Comfort Plus, first class or Delta One for any segment of an itinerary. Previously, such purchases had to be made for the entire inbound or outbound half of a trip.

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Laptop Ban Will Not Affect Flights From U.S. Airports

The U.S. Department of Homeland Security (DHS) will not be expanding its ban on electronics to flights departing the United States, it said on Wednesday.

While DHS has not decided whether to extend the ban to incoming flights from Europe, it is not considering expanding it to flights leaving from U.S. airports, either internationally or domestically, it said.

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Delta Leverages ‘Big Data’ To Drive Thoughtful Customer Service In Sky

May 18, 2017) Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the Delta experience.

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AAdvantage program updates

Starting May 20, we’ll roll out more updates to the AAdvantage® program including:

  • Changes to how upgrade requests are prioritized
  • A new ConciergeKeySM and Executive Platinum member benefit: upgrades on award tickets

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Delta to test biometric self-service bag drop

Delta is to become the first US carrier to trial a self-service bag drop machine equipped with facial recognition technology.

The machine will be one of four self-service bag drops to be installed at Minneapolis St Paul International airport this summer.

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